← Back to the problem

The builder's path

Five steps from a problem to its solution.

For: Retired employees of Tripura's tribal autonomous council can't see where their pension file is stuck.

“The true creator is necessity, which is the mother of our invention.”
Plato · Republic II, 369c (tr. B. Jowett)

Routes to a solution

Six ways to take this forward

Each route is a different kind of journey, with real people and organisations to contact at each step, starting with those in Tripura.

  1. Step 1

    Join an incubator or startup mission

    They connect you to schemes and officials.

    • DST NIDHI ↗

      Department of Science and Technology support from idea to startup, through technology business incubators.

    • NASSCOM ↗

      The tech industry body; startup programmes and a route to industry partners.

    • Villgro ↗

      Incubator for social enterprises in health, agriculture and livelihoods.

    • Social Alpha ↗

      Lab-to-market platform for science and technology aimed at social problems.

  2. Step 2

    Win a seed grant

    Prove the idea works with a small, funded prototype.

  3. Step 3

    Pilot with a public body

    A district, city or department tries it with real people.

What this problem needs

Ideas, sources and tools for this problem, from first interviews to funding.

  • Automation
  • Alerts
  • Forms and documents
  • Privacy

Ideas to explore

  • Idea 1Pension file trackerEach pension case gets a reference number; every office logs when it receives and sends the file, and the retiree sees the current desk and days waiting.
  • Idea 2Overdue nudgesSend an SMS to the officer holding a file, and to the retiree, when it has sat on one desk longer than the agreed limit.

Specific to this problem

  • CPGRAMS ↗

    The Centre's grievance portal, an example of a tracked case with a registration number and status.

  • High Court of Tripura ↗

    Case status for pension petitions against the council.

Talk to first

  • Tripura Tribal Areas Autonomous District Council

    Processes its employees' pensions and froze officers' salaries over the delayed case.

  • Tripura Finance Department

    Named in the dispute over whether its facilitation is needed to release the funds.

Starter prompt

Built from this problem's brief. Paste it into Claude or any AI assistant.

Help me design and build a first working prototype for this problem in Khumulwng, Tripura, India.

Problem: Retired employees of Tripura's tribal autonomous council can't see where their pension file is stuck.
Who it hurts: Former staff of the Tripura Tribal Areas Autonomous District Council (TTAADC) waiting for their pension and retirement benefits.
The moment it hurts: Months after retirement, with no pension paid, being told the money depends on another office.
What people do today: Retirees have little to go on but follow-ups with the council; in one case it took a High Court petition to move the file.
Why it is still unsolved: A pension file passes between the council, the State Finance Department and the treasury, each says it is waiting on another, and the retiree cannot see who holds it.
What solved looks like: A simple pension tracker for TTAADC retirees showing each file's current desk, the date it arrived there and the next step, with an automatic reminder to the officer and the retiree when a file stays on one desk past a set number of days.
Where: Khumulwng, Tripura, India

First, list what you would need to learn from the people affected before building, as interview questions.
Then propose the simplest version that would help, the screens or messages it needs, and the data it would use.
Keep it cheap to run, accessible, and respectful of people's privacy. Flag anything you are unsure about instead of guessing.
  1. Understand it

    Talk to the people who live it before you build.

    “Arise, awake; seek out the wise and learn.”

    उत्तिष्ठत जाग्रत प्राप्य वरान्निबोधत

    uttiṣṭhata jāgrata prāpya varān nibodhata

    Kaṭha Upaniṣad · 1.3.14
  2. Prototype with AI

    Get a working version in front of people fast.

    Using AI is not cheating. Every tool carries the work of the people who made it, and using it well is how knowledge has always moved forward. The thinking, the care for the people who live the problem, and the judgement are still yours.

    “The Analytical Engine weaves algebraical patterns just as the Jacquard-loom weaves flowers and leaves.”
    Ada Lovelace · Notes on Menabrea's Sketch of the Analytical Engine, Note A (1843)
  3. Find the data

    Open data that fits this problem.

    “In the fields of observation chance favours only the prepared mind.”

    Dans les champs de l'observation le hasard ne favorise que les esprits préparés.

    Louis Pasteur · lecture at the University of Lille, 7 December 1854
  4. Build it

    Tools matched to what this problem needs.

    “Let a person lift themselves up by their own self.”

    उद्धरेदात्मनात्मानं

    uddhared ātmanātmānaṃ

    Bhagavad Gītā · 6.5
  5. Launch and get support

    Ship it responsibly, and find help and funding.

    “Whatever a great person does, others follow.”

    यद्यदाचरति श्रेष्ठस्तत्तदेवेतरो जनः

    yad yad ācarati śreṣṭhas tat tad evetaro janaḥ

    Bhagavad Gītā · 3.21

Kit written for this problem from its brief; every link was checked. Links go to each provider's own site. Zetema is not paid for any listing.