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The builder's path

Five steps from a problem to its solution.

For: Social housing tenants in England can't easily tell whether their landlord has missed an Awaab's Law deadline on damp and mould.

“Some things are under our control, while others are not under our control.”
Epictetus · Enchiridion 1 (tr. W. A. Oldfather)

Routes to a solution

Six ways to take this forward

Each route is a different kind of journey, with real people and organisations to contact at each step, starting with those in England.

  1. Step 1

    Join an incubator or startup mission

    They connect you to schemes and officials.

  2. Step 2

    Win a seed grant

    Prove the idea works with a small, funded prototype.

  3. Step 3

    Pilot with a public body

    A district, city or department tries it with real people.

    • Code for All ↗

      Network of civic tech groups in many countries; find the one near the problem.

What this problem needs

Ideas, sources and tools for this problem, from first interviews to funding.

  • Forms and documents
  • Alerts
  • Booking
  • Accessibility

Ideas to explore

  • Idea 1Working-day deadline logTenant enters the report date and hazard type; the tool calculates each deadline using the England bank holiday calendar and stores dated photos.
  • Idea 2Complaint letter builderGenerates a short letter citing the missed step and dates, ready to send to the landlord, then to the Housing Ombudsman if unresolved.

Specific to this problem

Talk to first

  • Shelter ↗

    Advises tenants on repairs and disrepair and hears these cases daily.

Starter prompt

Built from this problem's brief. Paste it into Claude or any AI assistant.

Help me design and build a first working prototype for this problem in England, UK.

Problem: Social housing tenants in England can't easily tell whether their landlord has missed an Awaab's Law deadline on damp and mould.
Who it hurts: Council and housing association tenants living with damp, mould or leaks.
The moment it hurts: Two weeks after reporting black mould in a child's bedroom, with no inspection booked.
What people do today: Tenants phone and email repeatedly, keep their own photos and dates, and may not know the legal time limits or the written summary they are owed.
Why it is still unsolved: The deadlines are new, count in working days, and start from different events, so working them out by hand is hard and landlords hold the records.
What solved looks like: A free tool where a tenant logs a report with photos and the date, sees each Awaab's Law deadline counted in working days, gets a reminder when one passes, and can send a dated complaint letter that leads to the Housing Ombudsman.
Where: England, UK

First, list what you would need to learn from the people affected before building, as interview questions.
Then propose the simplest version that would help, the screens or messages it needs, and the data it would use.
Keep it cheap to run, accessible, and respectful of people's privacy. Flag anything you are unsure about instead of guessing.
  1. Understand it

    Talk to the people who live it before you build.

    “Knowledge itself is power.”

    Ipsa scientia potestas est.

    Francis Bacon · Meditationes Sacrae (1597)
  2. Prototype with AI

    Get a working version in front of people fast.

    Using AI is not cheating. Every tool carries the work of the people who made it, and using it well is how knowledge has always moved forward. The thinking, the care for the people who live the problem, and the judgement are still yours.

    “The Analytical Engine weaves algebraical patterns just as the Jacquard-loom weaves flowers and leaves.”
    Ada Lovelace · Notes on Menabrea's Sketch of the Analytical Engine, Note A (1843)
  3. Find the data

    Open data that fits this problem.

    “When you know a thing, to hold that you know it; and when you do not know a thing, to allow that you do not know it: this is knowledge.”
    Confucius · Analects 2.17 (tr. J. Legge)
  4. Build it

    Tools matched to what this problem needs.

    “The things we have to learn before we can do them, we learn by doing them.”
    Aristotle · Nicomachean Ethics II.1 (tr. W. D. Ross)
  5. Launch and get support

    Ship it responsibly, and find help and funding.

    “Speak the truth. Do what is right.”

    सत्यं वद। धर्मं चर।

    satyaṃ vada, dharmaṃ cara

    Taittirīya Upaniṣad · 1.11.1

Kit written for this problem from its brief; every link was checked. Links go to each provider's own site. Zetema is not paid for any listing.