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Housing & Real EstateEngland, UK· Source · Sep 2026

Social housing tenants in England can't easily tell whether their landlord has missed an Awaab's Law deadline on damp and mould.

Social housing tenants

Where it stands

  1. Sourced (done)
  2. Kit (done)
  3. Wanted (next)
  4. Building
  5. Solved

How this problem came to be

  1. Found2 sourcesgov.uk, localgovernmentlawyer.co.uk
  2. Quoted4 claimseach checked against its page
  3. BriefWrittenand what solved looks like
  4. MarketNot sizedon the next engine run
  5. Kit5 steps20 tools · 6 routes
  6. People0 want0 live it · 0 would test

The problem, broken down

Who it hurts
Council and housing association tenants living with damp, mould or leaks.
The moment
Two weeks after reporting black mould in a child's bedroom, with no inspection booked.
What people do today
Tenants phone and email repeatedly, keep their own photos and dates, and may not know the legal time limits or the written summary they are owed.
Why it's unsolved
The deadlines are new, count in working days, and start from different events, so working them out by hand is hard and landlords hold the records.
What solved looks like
A free tool where a tenant logs a report with photos and the date, sees each Awaab's Law deadline counted in working days, gets a reminder when one passes, and can send a dated complaint letter that leads to the Housing Ombudsman.

Evidence

Every claim is tied to the source it comes from
GOV.UK: Awaab's Law guidance for tenants in social housing (updated Dec 2025) ↗
  1. 1Significant damp and mould hazards must be investigated within 10 working days of being reported and made safe within 5 working days of the investigation finishing.
  2. 2Landlords must give tenants a written summary within 3 working days after an investigation finishes.
Local Government Lawyer: Housing Ombudsman annual complaints review 2025-26 ↗
  1. 3In the Ombudsman's 2025-26 review, condensation, damp and mould made up 34% of repairs complaints and leaks 23%, and it upheld more than 75% of both.
  2. 4The Ombudsman encouraged landlords to audit whether their complaints teams can reliably identify when a case falls under Awaab's Law.

Written from the cited sources. Anything they don't say is left as a question, not a guess.

Sources

From a public page with a citation.

  1. [1]GOV.UK: Awaab's Law guidance for tenants in social housing (updated Dec 2025)
  2. [2]Local Government Lawyer: Housing Ombudsman annual complaints review 2025-26
What the source says, in short

Significant damp and mould hazards must be investigated within 10 working days of being reported and made safe within 5 working days of the investigation finishing. Landlords must give tenants a written summary within 3 working days after an investigation finishes. In the Ombudsman's 2025-26 review, condensation, damp and mould made up 34% of repairs complaints and leaks 23%, and it upheld more than 75% of both. The Ombudsman encouraged landlords to audit whether their complaints teams can reliably identify when a case falls under Awaab's Law.

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